Have questions? Maybe these answers will help.
About the program
Q. Who can trade in?
A: Anyone that's ready to trade up to an amazing new device and trade-in an eligible used mobile device.
Q. Why trust this trade-in program?
A: Reconext has more than 20-years of experience valuing used electronic equipment. We'll provide the maximum trade-in value for your used mobile device and if not a good usable device then we will ensure it is recycled responsibly through an R2 and eSteward registered end of life recycler.
Q. What will it take to get paid?
A: Use the website to get a quote on your phone and register your trade with us. Upon completion, instructions for packaging and mailing the device will be sent to your email address. Print the pre-paid shipping label and mail in your device. Once Reconext verifies the phone you're trading in matches your quote, you will be issued the quoted value (or Verified Value based on the Terms & Conditions) via your PayPal account.
Q. What happens with my smartdevice once I mail it in?
A: Reconext reconditions for resale or recycles all the mobile devices we receive during this program. Reconext employs a zero tolerance landfill policy
Q. Could my device be resold overseas?
A: Yes, frequently overseas markets have a greater demand for previously owned consumer electronics. We remarket only fully functional products to legitimate businesses overseas.
Q. Do you ever donate items?
A: Yes, on occasion Reconext donates products, but not to individuals. Some working products with a lower resale value are occasionally routed through our corporate relationships to needs based services like shelters, senior citizens homes, and schools.
Q. Are you a certified recycler?
A: Yes, Reconext is certified, audited and registered ISO 14001 reseller and recycler and we work with a dedicated end-of-life service partner who is both BAN and RIOS certified and exceeds all government regulations.
About Trade-in Values
Q. How is the trade-in value determined?
A: Trade-in value is determined by the current resale market of the device being traded in; specific make, model and condition are also used. We analyze markets constantly to ensure you get a fair trade-in value. What's your device worth? Find out!
Q. Do the trade-in values ever change?
A: Yes. Reconext periodically, reviews the current trade-in value table and updates the value calculator based on market conditions. However, once you have you have received your estimate we will hold the estimated value for 30-days.
Q. Will my trade-in estimate ever change?
A: The estimated value is only valid for 30-days. As long as we receive your used device within 30-days of your initial estimate, and it is in the condition you reported, your quoted value will remain the same. After the 30-day period has expired, the quoted estimate is subject to change upon final verification.
About Acceptable Products
Q. What products will you accept?
A: A list of qualifying devices is available once you start your trade-in estimate. Start now.
Q. What if my device isn't listed?
A: If your device is not listed then, unfortunately, it isn't eligible for this program. However, it can still be recycled for free by selecting the option Don't Know/Other from the drop down menu(s).
Q. What if the condition of my device is different from what I represented?
A: If the device condition differs materially from that which you described, we reserve the right to recalculate the value using the same condition parameters originally available to you. You are under no obligation to accept the recalculated estimate and no trade is final until the device has been mailed.
Q. Does a damaged product qualify for a trade-in?
A: Some products may contain physical or functional defects and still qualify for a trade-in value. However, in order to receive the maximum available trade-in value, your device should be in current working order.
Q. What about my accessories ? do you recycle them too?
A: When you recycle a product through us you can send in the accessories as well, however unless specifically asked for during the product evaluation, this is not required. Accessories include things like power cords, chargers, batteries, connector cables, holders, sleeves, and protectors.
Q. Can I trade in more than one item?
A: Absolutely. Each item is valued individually, and assigned a unique tracking number to ensure traceability all the way through to resale or recycling. You will receive a separate check for multiple trade-ins.
Q. What about all the data I have on my device or tablet?
A: We encourage you to clear any personal data from your device before shipping the device in to us. All products are subject to a certified data removal process upon receipt.
For devices and other devices with built-in memory, all numbers, contacts, data files and other information are completely erased. And the device is restored to its original settings. Any SIM cards received will be removed and destroyed.
For devices with a separate hard drive, all hard drives are erased and completely rewritten, erased and rewritten again, then erased one final time so that data retrieval is virtually impossible. For products going to recycling, the hard drives are removed and held in a lock box until they are able to be smelted.
Q: How do I receive my promotional discount on a new smartphone purchase?
A: From time-to-time Sony may partner with its Authorized Retailers to offer special promotional discounts to purchase a new Xperia smartphone when completing a trade-in. These promotional discounts are offered in the form of a promotional code that can be redeemed during online check-out with a selected Sony Authorized Retailer.
Q: How do I use the promotional code I received?
A: Redemption methods can vary by the Sony Authorized Retailer participating in the offer, however generally you can input the promotional code during the online check-out process at the participating Sony Authorized Retailer. Look for a “promo code” input box during check-out. The promo code is not redeemable after the purchase.
Q: Can I use the promotional code more than once?
A: No. The promotional code is one-time use and only usable on one smartphone purchase during the promotional period.
Q: Can I use my promotional code at any retailer who sells Xperia?
A: No. The promo code provided may be used at the retailer identified in the offer, either Sony Electronics or Sony’s Authorized Retailer.
Q: Do the promotional codes expire?
A: Yes. The promo codes are only usable for 30 days after the end of the promotional period.